Frequently Asked Questions
Our booklets are printed on Xerox digital presses. This gives us a high production quality, rich black printing for text and a wide range of bright colour.
Your printed booklets are generally bubble wrapped for protection and then sealed into a plastic courier bag to protect them from damp whilst they are in transit.
Larger orders will be packed into double walled cardboard boxes for extra protection.
We aim to print all booklets submitted before 2pm same day. We work Monday to Friday, so orders made on the weekend will be processed on the next working day (usually Monday unless it is a bank holiday etc).
Orders submitted with our budget three day courier times may be printed later depending on workload.
Bound books are generally speaking zero rated for VAT in the UK. This means you do not pay any extra tax on top of the prices you see here. This zero rating also extends to include shipping costs.
We hold the right to refuse to work on any kind of publication that we deem fit, or find uncomfortable. Our shop, our rules. A full refund will of course be given if we deem your document to fit into that category.
Other than that we also cannot at this time print booklets that would be deemed as "Standard rated" for VAT. A run down of some common types of publications can be found here: https://www.gov.uk/guidance/zero-rating-books-and-printed-matter-for-vat-notice-70110#liability-of-some-common-items
As a general rule of thumb standard rated items are usually books which are not "fully finished" and require some filling in - like work books, diaries, order books - that kind of thing.
If you would like us to print a standard rated item for you we would be happy to process it outside of the remit of this website - please email us directly at: firstname.lastname@example.org
We aim to deliver all orders received before 2:00pm the next working day. We use 24 hour couriers to make this happen for most parts of the UK.
Hardback binding jobs are quite labour intensive as they require hand-setting type. These jobs may well take an extra day because of this.
We use Parcel Force to deliver booklets over to Northern Ireland. This means that they take an extra day, and will be deliver within two working days of printing.
We use APC couriers to deliver the majority of our prints. At our discretion we may use a different courier or postal service if necessary.
We offer Free Delivery for all orders over £25
Express Next Day delivery is £12.50
Standard (2 day) delivery is £8.50
Please remember to submit your order before 2:00pm if you require next day delivery.
Missed our cutoff? Please do give us a call to see if we can still dispatch for next day.
No. You need to submit your files to us in PDF format ready for printing. All modern word processing applications can easily output their files as PDF. Please use the "save as" or "share" options and then choose "PDF".
Sometimes applications such as Microsoft Word can set their default page sizes to American defaults (8.5" x 11" or "letter" size). If this has happened to you don't worry - just send us the file "as is" and we will fit it to a standard A4 page.
Of course - just order the correct product and we'll print it in the correct manner.
Certainly! Just choose "local collection" for your delivery method and we'll let you know when they are ready.
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